PROCEDURES AND DOCUMENTS

Registration or update of clients and port users:

1. go to the Client Registration or Update link. (click here)

2. Fill out the form digitally in its entirety, download the linking form attached to the form, print it and arrange for the signature of the legal representative of the company.

3. Attach the documents detailed at the bottom of the form.

4. When you finish the form and attachments click on the submit button located at the bottom.

The registration or customer update process takes an estimated time of 48 to 72 business hours, after the submission of the documents.

Appointment Module - Carbon

1.LOG IN (click here) and fill in your username and password.

2. Next you will see the system menu where you will be able to make reservations, modifications or cancellations of loading or unloading for coal appointments.

3. Enter the necessary data for your loading or unloading, order number, date and time of the appointment.

After filling in the corresponding data, click on the “Reserve” button and the message “Assigned” will be displayed.

PQR INSTRUCTIONS

-PQR Registration:

1. Fill out the form digitally in its entirety (click here).

2. When you finish the form and attachments click on the submit button located at the bottom.

The PQR registration process has an estimated time of 5 working days, after the filing of the documents.

PROCEDURES AND DOCUMENTS

Registration or update of clients and port users:

1. go to the Client Registration or Update link (click here).

2. Fill out the form digitally in its entirety, download the linking form attached to the form, print it and arrange for the signature of the legal representative of the company.

3. Attach the documents detailed at the bottom of the form.

4. When you finish the form and attachments click on the submit button located at the bottom.

The registration or customer update process takes an estimated time of 48 to 72 business hours, after the submission of the documents.